Justransform Support Via UI
Below is step-by-step instruction on how to access Justransform Support Service Desk. This process occurs via https://apps.justransform.com as well as https://uatapps.justransform.com. Ticket submission for issues and requests will be the same in both environments. The following example will show the process when logged into https://apps.justransform.com.
Log in https://apps.justransform.com, click on the Help icon ("?") at the top right corner of your screen.
This will launch the Justransform Production Service Management Desk in a new tab.
Click here for access to
Justransform Integration Suite Platform Documentation.
The following is a support "Report an Issue" example via Justransform Production.
Again, the same process will occur in Justransform UAT.
Click "Report an Issue".
Please describe your issue and attach any screenshots or additional information related to your issue.
( *** ) designates required fields
(What can we help you with?, Username, Priority (High, Medium, Low), Email Conformation).
All other fields are "If Applicable" to your issue.
Once all necessary fields are complete. Click "Send".
Lastly, you will arrive here. This indicates a successful ticket submission with a unique reference number.
In this Justransform Production "Report an Issue" example, the unique reference number is "JTPRODSM-1156". If you reported an issue via Justransform UAT, an example of the unique reference number would be "JTUATSM-1156".
Email conformation will be sent to the email address submitted with the ticket as well as all updates and communication until the issue is resolved.
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